Have Questions?

Find answers to common questions about our platform, features, and how to get started with your campaigns.

Mascota HugeMails

On the main page, in the top right corner, you have the register account button. Click on it and fill in the fields for username, first name, last name, email address, and organization name. It is very important to set your organization name to the name of your company, because when you send your email campaign, your clients will see the email name as: organization name. Set a password of at least 8 characters. For the security of your account, set a longer password that includes an uppercase letter, numbers, and a special character.

In the dashboard, you have a button labeled "add template." To create and save it to your list of templates, you need to name the template, then you can choose a background color, add photos, videos, and include one or more files such as PDF, DOC, Excel, ZIP, which are located at the bottom of the template creation page. You can create as many templates as you like, depending on your needs and imagination.

It’s simple; you have a button to upload the CSV email list. The list must be in the first column from top to bottom, otherwise you will have sending errors. After uploading the email list in CSV format, at the top you have a field where you will save the name of the email list with a name of your choice. After that, save the list by pressing the Save Email List button.

In the dashboard, at the top, you have "Successfully sent emails" and "Remaining emails." These are automatically calculated based on the credit you have entered, specifying exactly how many emails have been sent and how many are left.

It’s simple. From the Dashboard menu, we already have a defined template and a defined customer email list. In the subject field, we enter the email subject, choose the desired template, select the customer email list, and then press the Send Now button.

Yes, of course. In the Dashboard menu, we have the schedule option. We press the button and a menu similar to the one for sending campaigns opens. We choose the desired template, the customer email list, write the email subject, and then select the time and date when we want to schedule the campaign to be sent. After that, we press the Schedule Email button.

After creating an account, we log in to the Dashboard and have the following options:
  • Add credit.
  • Create a template.
  • Add email list.
  • View sent email reports.
  • View payment.
  • User profile.

First, you need to create an account, add a custom template, upload your email list in a CSV file, and then add a credit option, which will allow you to send a campaign.

Since the credit is insufficient compared to what you intended to send, with the number of available emails being less than those you want to send, the system won't allow it. The solution is to add enough credit to cover at least your email campaign. So, in this case, add credit for the difference of 1,000 emails.

In the dashboard menu, you have a button labeled "Report Sending Emails," where your email list is displayed in a table. There is another column showing the status of each email (sent or unsent) as well as the date it was sent.

In the dashboard menu, you have a button labeled "User Profile," where you will find the option to change your account password.

The price per email is 0.001 USD. Whether you send 100 emails or 100,000 emails, the price per email remains the same. You can check the pricing on the page www.hugemails.eu/pricing.php

If you have a problem related to your account, please contact us by email at contact@hugemails.eu or by visiting the page www.hugemails.eu/contact.php. Please send us as much information as possible about the account (email, username) and describe your problem in as much detail as you can.

To add credit to your account, first, you need to log in to your account. Then, in the dashboard menu, you have a button labeled "Add Credit." When you click on it, another page opens where you can either select from the pre-made packages or add the desired amount of credit yourself. When you pay a sum, for example, 10 USD for credit, that credit is automatically converted into the number of available emails in your account. The system automatically calculates this and converts the credit at a rate of 0.001 USD per email. Taking the example above, where you credit your account with 10 USD, the system will automatically display 10,000 available emails in your account.

The platform uses its own domains, all set up with the current anti-spam requirements, IP rotations, and highly credible SMTPs tested in Gmail and Yahoo Mail environments.

If you no longer remember your account password, you have the option to reset your password via a link sent to the email address associated with your account. The "Forgot Password" button can be found below the login menu, where a special page opens for you to enter your account email address and then click on "Send Reset Link." After that, check your email address and click on the link in the email to change your password.